RETURNS

Return window

Eligible unused items must be returned within 5 days of delivery.

Return conditions

Products must be unworn, unused, and returned in their original packaging.

Non-returnable items

Custom items and final-sale purchases are non-refundable and excluded from returns. For hygiene and food-safety reasons, opened niqabs, kufis, and honey cannot be returned.

• Custom items
• Final-sale products
• Opened food products
• Worn or washed garments
• Items without original packaging

Start a return

Contact support with your order number and the item you wish to return. We will confirm eligibility and provide the return instructions.

Refunds

After we receive and inspect the returned item, we will tell you whether the refund is approved. An approved refund is sent back to the same payment method used for the order. Your bank or payment provider may need additional time to show it.

The original delivery charge is refunded only when the item arrived damaged, faulty, or different from what was ordered. This policy does not reduce any rights you have under applicable consumer law.